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VoIP and SIP Communication

Softeq helps businesses get a leg-up on the competition in IP telephony space. Depending on customers’ needs, the Softeq team creates either simple single-purpose IP telephony apps or more complex video chats and web conferencing solutions, and multi-functional unified communications hubs that serve as the linchpin for the corporate infrastructure.

  • Mobile messaging apps
  • Collaboration tools
  • Corporate messengers
  • Multimedia conferencing
  • Mobile VoiP solutions
  • Desktop softphones
  • Click-to-talk for ecommerce
  • IP-enabled call centers

Converged Interaction and Multifaceted Functionality

Softeq relies on its hands-on expertise in real-time communication space, enterprise web development competence and software integration savvy to create solutions that can converge traditional PSTN-based telephone services and rich IP multimedia communication in SIP-enabled IP PBXs, bundled with any (or all) of the following features:

  • Video and audio chats
  • IM chats (including group chats)
  • Voicemail
  • Call routing and forwarding
  • Unlimited long distance calls
  • Presence management
  • Video/teleconferencing
  • Interactive whiteboards
  • Desktop and file sharing
  • Call recording
  • Email, text messaging (SMS), fax
  • Integration with payment systems
  • Contacts directory synchronization
  • Caller ID
  • CRM integration
  • Customer portals
  • Geolocation
  • Custom skins
  • SIP trunking

Skirt Around the Key Choke Points

With years of mobile and web app development practice under our belt complemented by unrivalled firmware and system-level acumen, the Softeq team is poised to get elbow-deep to the server side and system level to bypass possible daunting issues connected with VoiP software performance, including:

  • Reliability
  • Connection intermittency
  • Latency
  • Jitter
  • Packet loss
  • Encryption
  • Processor drain
  • Data security

Wooing Users with Almost Innate UX

When it comes to screen real-estate like that of handheld devices, user experience is put front and center. Developing mobile apps for about a decade, Softeq has grasped the nuts and bolts of mobile “game” rules to build solutions that are anything but perplexing. At Softeq we apply the best practices of UI/UX design to make VoIP communication on mobile and web endpoints a snap, the interface of a solution easily navigable and all its multiple features easily reachable and manageable. Interfaces that replicate conventional phone controls, offer simple click-to-call buttons, off-canvas menus with slideouts and drawers, popovers, clear toggling between different functionality and other design elements will make a VoIP application truly intuitive, reduce the learning curve next to nothing, and help ITSPs gain credibility on the market.

Trouble-free Data Transmission

Softeq boasts in-depth knowledge of network and communications protocols to build VoIP applications that effectively handle data compression and data transmission, and ensure flawless data exchange between chat participants:

  • H.323
  • MGCP
  • SIP
  • Megaco H.248
  • RTP
  • RTCP
  • SRTP
  • SDP
  • IAX
  • Jingle XMPP
  • Skype protocol
  • Teamspeak
  • TCP/IP
  • ARP
  • DHCP
  • TFTP
  • UDP
  • H.225(Q931)
  • H.245
  • SNMP

Steadfast Resistance for Real-time WebRTC Communication

Having successfully delivered several full featured VoIP solutions with ambitious marketing targets and consequently rocket-high speed and load-resistance requirements to the backend, Softeq's engineering team offers extensive expertise in WebRTC technology. Our investigation and evaluation were aimed at identifying the most efficient one that would provide super fast data exchange, while not requiring a direct p2p connection which usually makes multi-user video-conferencing almost impossible. Our R&D and engineering activities covered multiple solutions, to name a few:

  • Quickblox
  • Kurento
  • Licode
  • Jitsi
  • WMS panel
  • FF MPEG Codec

VoIP Communication from Everywhere

Drawing on our Android, iOS, UWP / Windows Phone, and BlackBerry skills, knowledge of cross-platform mobile development tools and frameworks such as Xamarin, Unity, and web technologies, the Softeq team enables top-of-the-line voice and multimedia communication across a variety of channels, including:

  • Browser-based solutions
  • IP phones
  • Analog telephone adapters

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