Two of the most overlooked areas on a project
are the installation program and the documentation. Many times
these seemingly simple tasks are put off until the last minute.
There are several reasons for this – they are well-defined
(which makes them appear to be simple), and they aren’t
very fun to write.
The truth is that installations and documentation
are important, complex and time consuming. Consider these issues:
| ■ |
The installation is the first
thing your customer sees --
and first
impressions count. |
| ■ |
Installation is the most likely reason for
a costly service call |
| ■ |
Poor documentation leads to customer dissatisfaction |
| ■ |
Testing can multiply quickly
(4 OSs x 12 languages
= 48 test cases) |
At Softeq, we’ve written installation programs
and documentation for products with millions of users, on multiple
operating systems, in multiple languages. Writing a successful
installation program takes a special talent, and it requires
experience. This includes:
| ■ |
Twenty years of installation
program experience |
| ■ |
InstallShield and custom installer software |
| ■ |
Creation of documentation in Adobe FrameMaker |
| ■ |
Knowledge of Adobe Acrobat settings for
press printing or electronic delivery |
| ■ |
Graphical Illustrations using Adobe Illustrator,
Adobe Photoshop, and Macromeda FreeHand |
| ■ |
Creation of comprehensive help files |
Your installation and documentation should be delivered
in parallel to your application. Leverage Softeq’s experience
in installations, documentation, and help files and ensure a
successful product launch.
