Support during Development
We guarantee smooth interaction with the development and support team, with no data loss and interruptions, achieved through proper documentation of all issues and requests, along with close requirement, development, and defect management.
By default, for prioritizing, documenting and routing the received support issues we use an Atlassian JIRA based Help Desk system, however we are flexible to use any other tool you are using. The Help Desk enables the support team to quickly respond to users’ inquiries, check the progress of each task, exchange comments, and track history of actions for each particular case.
As part of a basic support package, we offer the following support activities:
- Issue analysis, troubleshooting, and bug fixes
- Application upgrades
- System availability and performance monitoring